Situational Safety

 A 4 hour workshop designed to assist retail outlets to manage difficult customers, manage the safety of themselves and others during a potentially violent situation and, any other scenario pertinent to their roles. Workshop also includes theft prevention, robbery management and dealing with a violent crisis.

Situational safety is a key component of overall business safety. It involves being aware of your surroundings and potential risks, being proactive to identify and reduce hazards, and knowing how to respond to emergencies. It is important to take the time to assess and plan ahead to ensure that you and your business are prepared for any potential safety risks

Key points of the workshop include:

• Navigating difficult customers: Participants will learn techniques for managing difficult interactions, recognizing tension escalation, and employing de-escalation strategies to maintain a positive experience.
• Safety amid violence: Attendees learn how to protect themselves and others during potentially violent incidents. They practice composed decision-making and, if necessary, orderly evacuation.
• Theft prevention and robbery: Strategies for preventing theft, securing inventory, and effectively responding to robberies are taught, with a focus on cooperation with authorities and asset protection.
• Proactive risk management: Participants learn to anticipate and address potential risks through tailored emergency response plans, which improves overall preparedness.
• Business safety and customer experience: The workshop highlights the connection between safety and positive customer experiences, which contributes to brand loyalty and satisfaction.
• Cultivating safety culture: Attendees become safety advocates, fostering a culture of safety and security awareness, communication, and reporting.

Overall, the workshop provides retail workers with actionable insights, allowing them to navigate challenges, mitigate threats, and lay the groundwork for a safe foundation for their businesses and stakeholders. The situational safety workshop will equip attendees with the knowledge and skills necessary to create a safe and secure environment that protects both employees and customers.